Service Agreements
Service without compromise - Tailored to you.

All service agreement customers receive priority service and discounted rates for site time and parts required. Please contact us if you wish to receive further information, either by telephone or feel free to use our contacts page.
Our Service & Agreements

Our service department are here to assist you in keeping your system  in the best possible condition. Whether ad-hoc maintenance or a full agreement we are here to help. We do not charge for small consumables used in our maintenance activities such as pump oil, panel lamps, pump oil chamber ‘o’ rings and similar. These are included in all agreements. Minor repairs from vehicle stock such as replacement control panel components and float switches can be replaced, if needed, during the visit up to a predetermined value without immediate order. This enables a cost saving as we are already on site to carry out works rather than have to charge for an additional visit to site. You can, of course opt out of this if you so wish. More involved repairs will be reported to you and a quotation for remedial works provided.

 Full details and method statements of works carried out during each type of visit are available for the different systems upon request.

Standard

Perfect for customers who just need a simple healthcheck on the equipment.

Sapphire

Perfect for multi-site management and fixed cost add-ons such as tankerage.

Diamond

Perfect for customers who wish to pay a one-off fee and not have to worry about extra costs.
A brief description of each agreement type. All agreements can be adjusted to suit you.
Standard Service Agreements - Perfect for customers who just need a simple health check on the system.

Our standard service agreements consist of a number of visits to your site(s) to carry out the service requirements of your equipment. Weekly, monthly, quarterly, bi-annually or annual visits are all available and tailored to you. Consisting of routine and major service visits and enrolment on our priority call-out response system we are available to you 24 hours per day if you need assistance, in the event of a problem. Single visits to site are always Major visits. The pumps will be thoroughly inspected and any additional works, such as tankering would be carried out during the visit. Tankerage, water testing or cleaning would be quoted as and when required. Multiple visits to site throughout the year consist of routine and major visits. A routine visit is less invasive than a major visit and is an operational and safety check based visit.
Sapphire Service Agreements - Perfect for customers who operate multi-site contracts.

As per the standard service agreements above with the added benefit of being able to include such additional services as tankerage, water tank cleaning and testing. Other services offered by us can be added as required. Minor repairs that can be carried out from vehicle stock up to a value of £150.00 will be completed whilst on site at no extra cost. Call-outs to site and more major repairs are still chargeable but benefit from further reduced rates. Details are available upon request.
Diamond Service Agreements - Perfect for customers who wish to pay only one fee per year*

Would you like to pay one fee per year and have no further bills for repairs, servicing or call-outs? Then our Diamond agreement is the one for you. We effectively become responsible for the equipment or service, similar to what you would expect from a local authority. Repairs, servicing, call-outs, replacement pumps, tank cleaning etc. all become our responsibility. The equipment, where possible, will be fitted with a telemetry unit free of charge for the duration of the agreement to alert us of any issues should they arise. No more unexpected bills and easier budget planning are obvious benefits. This is not restricted to pumping equipment; we can also add drainage maintenance and offer complete maintenance packages. Please get in touch to discuss a plan that may suit you.
All service agreements are tailored to you and subject to our acceptance and a site survey (if necessary).
*Exclusions may apply.
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